1 CX Director
Multiple Stakeholders
Multiple Developers
Redesign a complex, inconsistent data interface for clearer decision-making.
The platform had no uniform colors or UI elements. Data was scattered, making it hard to find and act upon.
Users found it difficult to move between screens, often losing track of their path.
Data was not organized in an actionable way, making it challenging for decision-makers like CIOs and CEOs to derive insights.
Focused on organizing data. Created groups and hierarchies to make information easily digestible. Simplified the dashboard's look for better clarity.
Reworked the platform's navigation. Made transitions between screens intuitive, ensuring users could follow their journey without confusion.
Developed a consistent color scheme and uniform UI components. This consistency made the platform more user-friendly and professional.
Considering the diverse age range of users, I focused on accessibility, making sure the data was easy to read and interact with for everyone.
Conducted user research to understand pain points. Integrated these insights into the design, ensuring the final product met user needs.
Users can now easily interpret and act upon the data presented.
The smooth transition between different parts of the platform enhances the overall user experience.
Received high praise for the platform's usability and design, particularly its intuitive interface and clear data presentation.
This project expanded my understanding of ITSM products and their data-intensive nature. I learned to design within the context of complex, data-heavy environments.
The challenge was to modernize the UI without compromising the product's core functionalities. This required innovative thinking and careful planning to ensure that the redesign was both aesthetically pleasing and functionally robust.
Engaging with stakeholders was crucial. Their insights helped me understand the users' pain points and the business objectives, shaping the direction of the redesign.
A key takeaway was designing for high-level decision-makers like CIOs and CEOs. I learned to prioritize clear data presentation and actionable insights to aid their decision-making processes.
I'm excited to learn about your challenges and discuss how I can help bring your vision to life.
If you're curious, check out my design agency's link. See how my team and I can spice up your project. Come on, let's make something awesome together!
© 2025 Ishtiaq Shaheer
Don't Underestimate Me! I Don't Quit And I Don't Run! You Can Act Tough All You Want! You're Not Gonna Scare Me Off! No Way! I Don't Care If I Do Get Stuck As A Genin For The Rest Of My Life! I'll Still Be Hokage Someday.